Building a team is like bouncing a ball, the more energy you put in, the more energy you get out.
However, the mistake most organisations make is that they invest energy is getting the team together, defining roles, getting to know one another, and how to work together within that framework. Then the team is left to fend for itself with the help of a performance management system, often limited to KPIs and team building days. This is not enough. Teams need to be revived or refreshed from time to time, as team dynamics change and individuals evolve.
Commitment is key
Team leaders need to think about the level of commitment in a team. This is basically the foundation and springboard for the team to bounce off and succeed. This is probably one of the hardest qualities to gage. The lower the commitment, the lower the outcomes. Again, it is like a bouncing a ball, but on a soft surface. So team leaders need to look beyond team building days to build and maintain commitment. It needs to be included in performance development, performance management and remuneration system.
How do you build and measure commitment?
I can’t give you 7 tips to building commitment or 7 vital indicators of commitment. Commitment is a very individual relationship between a person and a cause. And that’s the key. You want your team to be committed to what they do more than committed to each other. Team building days are great to build rapport, encourage discussion and even arguments which are essential for growth and understanding. But dedicating more time to highlighting the teams contribution to the organisation and society, will in turn help staff recognise their own contribution and importance. No matter who enters or exits the team, staff will remain committed, and this recognition and contribution level needs to be refreshed yearly, and increased. Always plan to extend a team’s contribution, refresh their importance and once again revive the excitement to be there.
Basic social needs of a human also need to be fulfilled to ensure feelings of commitment are validated. Trust, perceptions of fairness, recognition and transparency are all ingredients to not only build commitment but set a strong foundation for it. Again, there are no 7 magical tips, each individual is different and it takes time to build trust and gage perceptions of fairness. However you can always start off on the right foot by developing clear roles and processes for the team to start with. Staff must also recognise what they are responsible for how they will be rewarded before they even get started. Often this level of transparency at the get go will cull out staff who cannot contribute to the team. Staff, and more specifically, adults are innately practical and will consciously decide if they can accept this ‘contract’ as a team member. A psychological contract in fact, again a very individual interpretation of the role, its rewards and its fairness, weighed up against what they want/expect as an individual.
More in the next instalment on teams…